Loews Regency New York

Adriana Albornoz 

on Google

a week ago

Disappointed – Not a True 5-Star Experience In my opinion, this hotel does not live up to its 5-star rating. The rooms feel very outdated, nothing seems to have been renewed or modernized in quite some time. The building itself gives off a rather tired and gloomy atmosphere, which is far from what you’d expect at this price point. The rooms have a little kitchen inside but NO coffee machine at all!!!! Luxury is not here! I feel this is one of the most expensive hotels I stayed since they lacked of the outstanding service e... read more

A H 

on Google

3 weeks ago

Amazing hotel. Perfect location. The best hotel we’ve stayed while in the city. Great customer service. Clean, large rooms with very comfortable beds. The bar was fantastic and the bartender was great. The best room service we’ve ever had. Want to make a trip just for the food alone! Looking forward to returning. 

Luis Torres 

on Google

2 weeks ago

If excellence is your standard, you shouldn’t need to ask guests what’s missing. True hospitality is proactive, not reactive. A ‘10’ isn’t requested—it’s earned. My rating reflects a clear gap: Your hotel is resting on its laurels. The location is unbeatable, but that can’t compensate for outdated room furnishings and missing basics (like an in-room coffee machine). Offering ‘complimentary’ coffee in the lobby isn’t innovation—it’s a Band-Aid solution. Five-star guests pay for seamless comfort and attention to detail, not h... read more

Bradley Phelps 

on Google

a month ago

I had the pleasure of staying at the Loews Regency New York Hotel in April 2025 for a long weekend getaway with my partner. We flew in early Friday morning, and the front desk staff were fantastic—friendly, efficient, and able to get us into our room well before the official check-in time. The hotel is located on the quiet, clean Upper East Side, just a few minutes’ walk from Central Park. We didn’t try the lobby restaurant (there are just too many amazing options in NYC!), and while I wasn’t blown away by the lobby’s desig... read more

Stephen Stewart 

on Google

a month ago

There are five-star hotels, and then there are five-star hotels. This is neither. Maybe—maybe—in the late ’80s or early ’90s, this place could’ve passed as a low-end five-star hotel. At best. And only if it had entirely different management. Because let’s be honest: this is a four-star hotel at best. And even that’s generous. It's long in the tooth. There’s no other way to put it. Everything feels crusty, outdated, and barely functioning. Worn and torn, as they say. It is what it is—but please, don’t pretend this is a luxury... read more